Refund policy

At Cathy Dollette, we stand behind every piece we put out. Because our collections are sourced through international fulfillment partners, all sales are considered final. We do not accept returns or exchanges for change of mind, sizing preference, or order remorse.

Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at cathydollette@gmail.com with your order number and clear photos of the issue. We will review your claim and, at our discretion, offer a store credit or refund to your original payment method.

Refund Processing Approved refunds are processed within 5–10 business days to your original payment method.

Non-Returnable Items Items marked as Final Sale, or items that have been worn, washed, or damaged after delivery are not eligible for return or refund.

For any questions, reach us at cathydollette@gmail.com. We typically respond within 1–2 business days.